Check 5 / 9 LOW impact In the full checklist
Respond to all negative reviews <24h publicly
What this check is
A public reply to a negative review is not for the reviewer, it is for the next shopper reading the thread. A fast, factual response shows the store stands behind the product.
How to implement it
Set up notifications for new reviews, reply within a day with a short acknowledgement plus the concrete next step, and take the details to email rather than arguing in public. Reply to positive reviews too, but briefly.
How to verify it
Review the last twenty negative reviews and confirm each has a public reply within the stated window and that the promised resolution is documented in the order records.
All 197 checks, one Google Sheet
This page is the summary. The full checklist carries the priority, the impact score and the tool link for every check — all 197 of them, across 14 categories, as a Google Sheet and CSV with lifetime updates.
$19 $197 one-time · 30-day money-back guarantee
Unlock 179 checks — $19