Check 2 / 8 MED impact In the full checklist
Terms of service + refund policy clear 30 days
What this check is
Terms and a refund policy are the contract with the customer, and an unclear one becomes a chargeback later. The return window, the condition of the returned item and who pays the postage all belong in writing.
How to implement it
Write the terms covering the order process, pricing, delivery, returns, liability and the governing law, and keep the refund policy consistent with the guarantee advertised on the product page. Link both at checkout so the buyer acknowledges them.
How to verify it
Compare the return window in the policy, the product page, the cart and the confirmation email: the same number, the same conditions and the same process everywhere.
All 197 checks, one Google Sheet
This page is the summary. The full checklist carries the priority, the impact score and the tool link for every check — all 197 of them, across 14 categories, as a Google Sheet and CSV with lifetime updates.
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