Check 8 / 13 LOW impact In the full checklist
Community: Slack / FB group for customers
What this check is
A customer community gives the most engaged buyers a place to belong and gives you an unfiltered stream of product feedback. It only works with a reason to be there and someone present.
How to implement it
Pick one platform where your customers already are, set the purpose and the rules in the description, and seed it with a schedule: a weekly thread, early access, a support channel. Assign an owner and measure whether it is still active before scaling it.
How to verify it
Check the group for the last two weeks: there should be activity not posted by the brand, questions answered and a visible moderation presence.
All 197 checks, one Google Sheet
This page is the summary. The full checklist carries the priority, the impact score and the tool link for every check — all 197 of them, across 14 categories, as a Google Sheet and CSV with lifetime updates.
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