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Check 11 / 13 LOW impact In the full checklist

Account page with order status + wishlist + points

What this check is

The account area is where a repeat customer checks the order, the tracking and the points. When it is empty, every one of those questions becomes a support email.

How to implement it

Build the account page around order history with status and tracking, the wishlist and the loyalty balance, and add the referral link and address book. Make it work on mobile, since most repeat visits happen there.

How to verify it

Sign in as a test customer with an order, a saved item and a points balance and confirm all three appear with working links and no blank sections.

All 197 checks, one Google Sheet

This page is the summary. The full checklist carries the priority, the impact score and the tool link for every check — all 197 of them, across 14 categories, as a Google Sheet and CSV with lifetime updates.

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More in Retention

All 13 Retention checks · All 14 categories